RCA Rt Pty Ltd – Premium software and training courses for all industries

Add as many users as you need, and as you go, to handle all issues and complete all actions with great success. Add different users to different Function Groups, tailored for a specific type of work and toolkits they can see and use. Assign their Confidentiality level, Global permissions, Notifications, etc.

Quickly and easily add users who will become Team Members of any specific issue. Choose Team Members from available registered users, or you can also include external or temporary staff — as your investigation requires.

CUSTOM FIELDS: RCA2GO comes with dozens of customisable fields used for describing Location, Assets, Issues, Actions, Cross-Referencing, investigative and progress Statuses, etc. Edit and arrange fields to suit the specific data-collection needs of your organisation or industry, to suit specific language, etc.
CUSTOM VIEWS: Focus on specific data fields on your home screen by using Custom Views. Switch between different Views instantly to track issues and actions as you need. Design best Views for large or small screens. With drag and drop, quickly design a new View or edit an existing one. Share custom-made Views with your team members. 

RCA2GO runs securely in your web browser, on all modern commercial operating systems for desktop & mobile. Start projects on a laptop, continue them on a smartphone, and complete them on your desktop.
Software is continuously cared for and you always have access to the latest features & releases. Backups are automatic, and even in challenging Internet connections, the software runs smoothly.

Record & prioritise issues. Eliminate defects. Track all actions. Monitor risks, escalate if necessary, and use the skills of your entire team.

Use the simple, fast and low-cost 5WHYS problem-solving process within the RCA2GO software for low-risk issues. Practice shows that low-cost 5WHYS and 5WHYS+A3 (also called informal and formal 5WHYS) may help solve 80% of everyday issues. Sort issues by risk, locations, and create various views focused on specific data. 

Use the Action Management feature in RCA2GO to keep track of assigned actions and their progress. Different views on actions and statistics are available with a single click. Filter and sort actions by persons, causes, seven different statuses and five different milestones. Colour coding by due date in one glance tells which actions need immediate attention and who is responsible.

If the issue is unresolved after the 5WHYS, and the risk justifies it, use Root Cause Analysis (RCA), with our 3-Phase Focus, Find Causes and Fix Forever RCA process. It engages your team within the site towards a good, permanent solution. Select the best countermeasure, implement, and verify the success of the change.

Manage issues and actions across a diverse range of business units or sites. Roll out company-wide solutions, improvements & monitoring.

Customise the ranges, descriptions & colours in the Risk Matrix in the RCA2GO to align with the requirements of each business unit or site. Immediately tell your teams what countermeasures apply to different levels of risk. Customise different views on issues and actions, allowing each site (and team member, if required) to see and focus on data fields as they need. 

Risk colour coding, on the screen and in reports, highlights issues by their criticality. Compare ongoing risk levels with the original risk, and see if the issue is worsening or improving. If worsening, use the escalation toolkit. 
This powerful feature reduces the chance that seemingly little problems grow and cause great harm. 

Each site within a multi-site organisation network can have its own RCA2GO database. Different business processes, risk structures, language & personnel practices can be applied securely & without mixups. However, RCA2GO can cull key data from different business units into Global Reports to help you measure company-wide waste of time, money, and resources. Global reports also show what Actions were assigned and where.

Imagine a scenario where one site solves a problem and implements improvements, but other sites continue to battle the same or similar maladies? Use the problem and its solution, with all fields, comments, 5WHYS, Cause Tree, all recorded actions and implementation plan, to create a standard template and share it with other sites. Get your company's goals reached faster, and your teamwork stronger.

Students are introduced to the origins of 5WHYS, its use in Toyota and the ideas of Nobel prize winner Daniel Kahneman that explain reasons behind the tremendous power of 5WHYS.
Learn how to take a fresh look to find many unresolved issues that are within your scope to remedy. Learn to create a 5WHYS that flows logically. Test your 5WHYS for flow. Understand the importance of evidence and evaluate side effects. Learn how to assign actions.
Numerous case studies. RCA2GO software is used throughout the training. 

• Learning to act proactively when the risks are still low or manageable. 
• Sharing solutions and improving the team’s knowledge base.
• Getting ready for bigger problem-solving roles and leadership.
• Significantly raising the efficiency of everyday work. 

Formats

Learn when and how to apply 5WHYS, then expand it with teamwork. Learn about Risk Management and Escalation, and how small unsolved issues escalate into large issues in a chain of events. Get data collection, data analysis & action management skills. Learn to use and design your own Ishikawa or Fishbone diagrams. See how the team, regardless of location, can work on problems by using the RCA2GO software.
See how a team can present their case (A3) and has more power & influence to implement change. Learn how to influence the change. Step up in your problem solving skills, and get ready to qualify as a team member in the company-wide RCA (Root Cause Analysis). Numerous case studies.

• Take 5WHYS skills to an impressive new level. 
• Get skills in KPI choosing, tracking & analysis.
• Gain new skills in evidence gathering, documentation, presentation, and teamleadership.
• Expertly utilise RCA2GO software in your everyday work.
• Qualify as a team member in the company-wide Root Cause Analysis (RCA).

Formats

This is an industry-leading RCA training course & methodology. It is flexible and all-industry-applicable approach. It’s fully compatible with other systemic approaches such as 6Sigma, etc. Basing itself in careful risk management and escalation techniques, 12STEP + Cause Tree comes with toolkit that can be used to solve problems of the highest order of complexity and highest risk. With online training options, it is even easier for you to participate and become a valuable member of an RCA team.

Session 1: Focus. Iterative work on precise problem definition, data collection, assessing impacts, prioritisation of work, verifying containment.
Session 2: Find Causes. Gathering evidence, searching for patterns, collecting probable causes via brainstorming, exploring AND + OR relationships between possible causes, set & track corrective actions.
Session 3: Fix Forever. Generate solutions, implement changes, set & track remedial actions, ensure changes are effective and permanent.
Session 4-6: A new look at previous sessions, with practical work on your (current) unsolved organizational problem that requires RCA.

Outcomes → For participants

• Improved job satisfaction & productivity. 
• New skills + knowledge quickly boost productivity.
• Enriched culture of Continuous Improvement.
• Stronger teamwork & learning.

→ For organization

• Fewer problems = lower operating costs. 
• Positive impacts on safety, health, environment & quality.
• Increased uptimes, reduced downtimes.
• More efficient use of resources.
• Tremendous Return on Investment (ROI).
• Increased profitability & competitiveness.

Formats